Welcome to OSHPGear


 
Customer Service

Profile Address Configuration

The web site is set-up to use drop down lists to select the shipping address as well as the billing address associated with a configured credit card. Follow the instructions below to create the entries that will appear in the drop down lists.

In the "Account" section of the web site, click on "Manage Addresses" then click on "New".

Create an address you want to use to ship to and give it an appropriate name (ie. My house, Joe's house, etc). Click "Save" then "Return".

Click "New" again to create a Billing address record to be used for the credit card you wish to set up. Give this record an appropriate name (ie. My Visa, CC1, etc). Click "Save" then "Return".

At this point you should have 3 selections that appear in the drop down list. The 2 you created and one named "Primary". The Primary selection corresponds to your contact info in your profile.

You can now choose from the drop down list in the credit card setup screen and on the shipping screen. If you are configuring a credit card and the address you want is not listed in the drop down box, click new and create one. You can do the same thing in the shipping screen. If you wish to "Edit" an address record in your profile you can click "edit". This will change the address associated with that drop down selection.

Returns
We at Brandor/idegy stand behind our 100% satisfaction guarantee*. As such, we will gladly take back any orders that do not meet your requirements within 30 days of your purchase's arrival. If you wish to return an item, please contact Customer Service at 866-906-1019. Customer Service is staffed from 8:00 am to 6:00 pm (eastern) Monday through Friday.

DO NOT return the items to an address on the packing materials or Web Site. In may cases the facility processing the return will not be the same one that shipped the goods. Customer Service will provide you with the specific information you need. We will be happy to take care of any concerns you may have at that time.

*Refunds may require merchandise return. Credit will be posted to your account or a refund issued upon receipt and inspection of the returned materials.

Preproduction Proofs
A preproduction proof is a production sample. When you place your order you can request a preproduction proof. We will make one sample with your custom imprint that will be shipped to you just prior to your order being produced. Once you approve the sample, your order will be manufactured in standard production time.

Satisfaction Guarantee
Brandor wants you to be completely satisfied with your purchase. To ensure we meet this standard, we offer only premium, branded merchandise. If you are not completely satisfied with your promotional product purchase we will replace, credit, or refund your order*. Just call 1-866-524-OSHP (6747) within 30 days of your purchase's arrival and we will resolve the issue.

If you have any comments, praise, criticism, or a suggestion on how we can better serve you, please contact us at 1-866-524-OSHP (6747).

*Refunds may require merchandise returns.

Minimum Orders
Minimum quantity requirements vary from manufacturer to manufacturer. In cases where a manufacturer's minimum order requirements exceeds tour requested quantity, a Brandor Specialist will assist you. Short production runs can be arranged (at a higher cost per unit) and our team is happy to provide a special quote or other recommendations to get you the right product. Please contact us at 1-866-524-OSHP (6747) or katie@idegy.com.

 

Frequently Asked Questions


What is the minimum resolution for artwork (for custom orders)?
If you are using bitmapped artwork (e.g. GIF, BMP, TIF, JPG), at least 600 x 600 pixels is recommended.

What is the difference between bitmap and eps file types?
Bitmap images are defined by a precisely "mapped" collection of individual dots or pixels of various colors. Bitmapped images cannot be enlarged without serious loss of quality, and may only be reduced by a limited amount without also losing quality. EPS (Encapsulated PostScript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution.

Can I use artwork containing PMS colors?

Yes. Some charges may apply with different suppliers.

What does 4-color process mean? When should I use it?
If you have a photographic or painting-like image, chances are you will want to use a four color process for decorating your product. Four color process will recreate a photo-realistic image. It is also sometimes used to reproduce artwork that uses more than four solid colors because using only four colors is more economical. The process uses combinations of varying sizes of blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create images. You see four color process printing every day in color pictures in books and newspapers. It is also sometimes called CMYK.

I don't see what I want, or I don't want to spend the time looking, can I just speak with someone about my order?
Of course. Brandor's specialists are always available to help you with your projects.
• On-line Orders: Call 866-906-1019
• Custom Orders: Call 1-866-524-OSHP (6747) or e-mail us at katie@idegy.com .

How do I decide what size to order?
The chart below provides a translation of sizes for use in planning your wearable purchases.

This information is provided as a general guide and should not be considered a guarantee of fit for all products. Garment sizes may vary slightlynamong manufacturers. If you have specific questions or requirements, please contact idegy at 1-866-524-OSHP (6747).

 

Glossary


Decorating Terms

Branding: A hot die imprint usually burned into leather or wood.

Deboss: Machine presses a die into the surface of the material, resulting in a depressed imprint.

Deboss with Colorfill: Combination of deboss and color, debossed then filled with a color.

Decal: Artwork is produced on a transparent carrier, then applied to the product.

Die Struck: A reverse die is made of the imprint, then machine struck onto the metal surface. Die Struck pieces are predominantly metal (lapel pins, etc.) and may be color filled.

Emboss: Machine presses a die into the surface of the material, resulting in a depressed area around the imprint desired. Imprint appears to be raised.

Embroidery: Logo is digitized into a "tape". Machine reads tape to stitch logo onto surface of product. Usually includes up to 5 colors of thread in one logo. Pricing is based on stitch count. Embroidery cannot be PMS matched.

Etch and Engraving: Methods for transferring a design to hard, smooth materials such as glass.

Foil Stamp: (see Hotstamp)

Four Color Process: Photo-quality full color images is created by laying 4 colors (cyan, magenta, yellow and black) on top of each other.

Hotstamp with Foil: Heat is used to leave a foil imprint of the design on the surface. Available in a variety of colors but can only be implemented in a single color for the entire design.

Laser Engraving: Logo is digitized then lasered into hard surfaces such as wood, metal or glass.

Offset Printing: Is a process of transferring ink from a metal printing plate to a rubber-covered cylinder. Used on more complex artwork and for higher quantity runs.

Pad Print: Used on oddly shaped products and surfaces. Only one color can be printed.

Silkscreen: Ink is pressed thru a fine screen leaving a flat, painted imprint on the surface of the material.

Sublimation: Is a heat transfer method of imprint using heat-activated dyes that "sublimate" into the fabric; becoming part of the fabric, not an imprint on top of the fabric.

Industry Terms

Ad Copy: Lettering imprinted on any item. Usually an advertiser's name, sales message, trademark or slogan.

Artwork: Any non-typeset drawing, photo, illustration or lettering in an ad.

Bleed: When an illustration runs all the way to the edges of the page or sheet after it is trimmed.

Boldface: A heavy typeface used for titles or emphasis.

Camera-ready Art: Any drawing, photo, illustration or lettering suitable for photographic reproduction.

Color Separations: The separation of multi-colored original art by camera or laser-scan techniques to produce individual separated colors. There are for common separations: yellow, magenta, cyan and black.

Continuous Tone Art: Photograph, painting or other piece of art in which black and white tones gradually merge into one another.

Crop: To eliminate a portion of a picture, illustration or photograph that contains unnecessary material or to highlight a certain are of the image.

DPI: Dots per inch. Sometimes expressed as pixels per inch. For bitmap images, the number of individual elements of color information per inch.

EPS File: EPS stands for "Encapsulated Postscript", which is a sophisticated file format for capturing precise image and text information. Because of the mathematical basis for building the format, EPS files are the most reliable method for communicating artwork.

Font: Used to describe a complete typeset from a particular typeface. Examples include Helvetica, Times New Roman, Ariel, etc.

Four-color Process: A printing process that creates color productions by overprinting screens that individually print reds, yellows, blues, and black. All colors can be represented as a combination of these four.

GIF File: A type of bitmap image file that Brandor supports for supplied artwork. Files of this type have a .gif suffix.

Halftone: An image produced by breaking the subject into small dots of varying intensities of gray ranging from white to black.

Illustrator by Adobe: Adobe® Illustrator® is industry standard illustration software that creates graphically rich artwork for print or the web. It provides powerful and flexible tools for creating Postscript® artwork.

Italic: In type, letter forms that slope to the right.

Kern: To add or delete space between pairs of adjacent characters. Also known as letterspacing.

Line Art: Black and white illustration of reproduction quality.

Overrun: The number of products in excess of the number originally ordered.

Pantone Matching System (PMS): A color scale used to precisely match colors for printing. Each color has a coded number indicating instructions for mixing inks to achieve it.

Sans-serif Type: A type style without cross strokes at the end of the main strokes.

Serif Type: Any typeface with letters having a cross stroke at the end of the main stroke.

Spot Color: A single consistent color used throughout an area.

Supplier: A company that offers for sale, usually through distributors, Promotional Products it manufactures or imprints according to buyer specifications. Also known as a manufacturer. (Note: In Canada, a supplier of Promotional Products is known as a distributor).

TIFF File: Stands for Tagged Image File Format. This is another bitmap file format that is supported for Artwork Upload.

Typeface: A general term used to describe the styles of lettering available in typesetting. See Fonts.

Under Run: The number of products less than what was originally ordered.